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frequently asked questions:
 
skin care 
 
I just purchased a Puristics Totally Ageless Anti-Aging product and can’t seem to get
the pump working? 

We have two quick steps that should get the pump started. First, remove the clear cap and twist the top of the pump clockwise a full rotation or two and then do the same counterclockwise. Now try to pump the product, it may take a few pumps to get started. If that doesn’t work, please put the cap back on the pump and turn it upside down and tap is firmly on the table 3 or 4 times. (Be sure you are using a solid surface that won’t mark, scratch or dent.) Now try to pump the product - again it may take a few pumps to get started. If you are still having trouble with the pump, please contact our Customer Care line at 1-800-393-3848.

Can I use Puristics Totally Ageless Skin Care products if I have dry or combination skin? 

Yes. Puristics Totally Ageless skincare products have been dermatologist tested and proven to be non-irritating on all skin types, even sensitive skin.

I am not Caucasian. Are Puristics Totally Ageless Skin Care products still appropriate for me? 

Yes. Puristics Totally Ageless products are suited for all ethnicities.

Which products can I use together? 

We suggest using any Puristics® Totally Ageless Face & Neck products (Advanced Skin Rejuvenating Lotion, SPF 15 Daily Anti-Aging, or Night Recovery Cream) in conjunction with our eye cream (Intensive Eye Treatment). Product preference and time of day should guide your choice.

Are your products hypoallergenic? 

Yes. Each of our skin care and feminine protection products are evaluated in a HRIPT (Human Repeat Insult Patch Test) conducted by an independent research laboratory registered and inspected by the US Food and Drug Administration and results demonstrate the hypoallergenic nature of our products.

Are your products non-comedogenic? 

This term refers to ingredients in beauty products that clog the pores and can cause blackheads, pimples, or cosmetic-related acne. None of our skin care products contain potentially comedogenic, non-natural ingredients like mineral oil, petrolatum, paraffin, and dyes that are commonly found in other personal care products and cosmetics.

Do I have to use specific Puristics Totally Ageless Skin Care products together in a particular order? 

No. Puristics Totally Ageless Skin Care products are effective whether they are used individually or together. There is no specific regimen to follow to ensure best results.

I think I had an adverse reaction to one of your products. What should I do? 

If you are concerned that you may have a reaction or did have a reaction to one of our products, please contact our Customer Care line at 1-800-393-3848. In the case of life-threatening emergencies, please dial 911, call your health care provider, and/or call the Poison Control Center at 1-800-222-1222.

Are your products safe for pregnant women to use? 

While there is no reason to expect an issue with the use of Puristics products during pregnancy, we recommend that any expectant mother check with her physician before changing her skin care routine.

How long will Puristics Totally Ageless Anti-Aging skin care products stay fresh? 

All of our products have been developed to maintain their effectiveness for at least two years. Puristics Totally Ageless SPF 15 Daily Anti-Aging Sunscreen Lotion is classified as over-the-counter medication by the Food and Drug Administration. Because of this, it carries an expiration date on the package. If you are unsure if your product is still of good quality, please contact our Customer Care line at 1-800-393-3848 and provide further information on the product consistency, smell, and texture.

How should I store my Puristics Totally Ageless anti-aging skin care products? 

We recommend that you store your Puristics Totally Ageless skincare products out of direct sunlight and away from extreme temperatures. Read and follow the label directions. If you have any questions, please contact our Customer Care line at 1-800-393-3848.

How are Puristics products different from other "natural" Anti-Aging skin care remedies? 

At Puristics, our products go a step beyond most "natural products" because we make sure they’re pure and effective. We created all of our products using the latest science to unleash the power of naturally derived ingredients. We’ve combined them in unique ways to maximize their effectiveness. No harsh chemicals or fragrances are added at any point in the process. With Puristics products, you never have to choose between purity and effectiveness.

Are Puristics products listed in the Skin Deep database? 

The Skin Deep database is maintained by the Environmental Working Group, who independently reviews ingredient lists of personal care products to determine their level of toxicity. Once a product has reached mass-distribution levels, the EWG assesses each ingredient as listed on the pack and publishes its findings in the database. We have no involvement with the Skin Deep database or the Environmental Working Group and no influence over the timing or outcome of their reviews. We are pleased that an independent resource gives you important information to help you evaluate your personal care product choices.

What makes Puristics Anti-Aging skin care products so effective? 

Our unique skincare formula is created by combining two innovative anti-aging ingredients, a yeast ferment and a protein peptide, into one powerful, naturally occurring peptide complex. The yeast ferment and the hexapeptide-11 (one of the few peptides that is derived from natural sources) work in combination to help support the natural ability of skin to produce collagen, an essential building block for resilient, healthy looking skin. By taking these two potent, all-natural ingredients and blending them in unique ratios through a special fermentation process, we’ve created cosmetically elegant products that enhance the skin's youthful appearance. Significant improvements in firmness, elasticity, moisture levels and the reduction in the appearance of fine lines and wrinkles have all been demonstrated in a clinical trial.

Are any of the so-called "dirty dozen" ingredients used in your products? 

No, the "dirty dozen" are excluded from all Puristics products. According to the Green Guide, consumers should avoid these 12 chemical ingredients often found in cosmetics and other personal-care products:

1. Antibacterials: Overuse might be contributing to increasingly resistant bacteria, and they contaminate the environment. Triclosan is the agent used in many soaps.

2. Coal tar: Possible carcinogen in dandruff shampoos and anti-itch creams. Dyes with a coal tar base are used in toothpaste (FD&C Blue 1) and mouthwash (FD&C Green 3).

3. DEA: Stands for diethanolamine and is used in shampoos to increase lather. Can affect hormones and cell functioning and development.

4. 1,4-Dioxane: May show up as a contaminant in personal care items, including shampoo and body wash; in products that contain sodium laureth sulfate; and ingredients expressed as "PEG," "-xynol," "ceteareth," and "oleth."

5. Formaldehyde: Found in such personal care products as baby bath soap, nail polish, and hair dyes as a contaminant or break-down product of diazolidinyl urea, imidazolidinyl urea, bronopol, and quaternium compounds. Formaldehyde is a probable human carcinogen and can have other toxic effects.

6. Fragrance and phthalates: The term "fragrance" can be hiding suspect substances called phthalates, which may affect hormones and cause reproductive and developmental harm.

7. Lead and mercury: Lead can show up as trace elements in personal care products and cosmetics. Mercury, found in the preservative thimerosal, is in some mascaras.

8. Nanoparticles: Tiny particles of certain ingredients can facilitate their absorption into the skin, potentially causing cell damage.

9. Parabens: Common preservatives in personal care products, parabens became controversial due to their estrogenic effects in some animal studies. Check for methyl-, ethyl-, propyl-, butyl- and isobutylparaben.

10. Petroleum distillates: Check for the terms "petroleum" and "liquid paraffin" in such personal care products. The European Union restricts or prohibits petroleum distillates as possible human carcinogens.

11. PPD: P-Phenylenediamine can be found in hair dyes and may cause irritation and damage to the nervous system and lungs.

12. Hydroquinone: Can be found in skin creams and under-eye treatments. Limited evidence links it to cancer in laboratory animals.

Puristics does not use any of these ingredients in the production of their Puristics Totally Ageless skincare line. Additionally, Puristics Pure Protection feminine protection products are free from harsh chemicals and materials, including dioxins and synthetics.

Are Puristics skincare products certified by any outside organizations? 

The production of our naturally occurring peptide complex has been certified by EcoCert, the European organic-certification agency. This certification proves that our supplier has been inspected and that its processes are in conformity with the Natural and Organic Cosmetics standards. In effect, production processes meet a requirement level that is superior to the conventional regulation governing cosmetics, thereby guaranteeing the genuine practice of environmental respect throughout the production line, respect for the consumer, and the promotion of natural substances of a superior quality.

Does Puristics contain harsh chemicals like parabens, phthalates, petrochemicals and sulfates? 

No, Puristics products do not contain ingredients like parabens, phthalates, petrochemicals, or sulfates in its products. To see a list of the ingredients we use, click here.

Are Puristics Anti-Aging skin care products tested on animals?

No, Puristics products are not tested on animals.

Are any animal ingredients used?

Puristics does not use any animal or animal byproduct ingredients in its formulations. To see a list of the ingredients we use, click here.

Is nanotechnology used in the manufacture of Puristics Totally Ageless Skin Care products? 

No. Nanotechnology is not used in the manufacture of Puristics skincare products.

Why is my Puristics Totally Ageless anti-aging skin care product an off-white color? 

Any discoloration in our anti-aging skin care products (specifically, Puristics Totally Ageless Advanced Skin Rejuvenating Lotion) is due to the presence of one ingredient, Vitamin C, which is listed on the label as sodium ascorbyl phosphate. This antioxidant helps supplement skin's defense against environmental assaults such as sun damage and pollution. It is normal for this ingredient to cause some discoloration - - the safety and quality of the product are not affected by the color change. Testing conducted by our manufacturing facility confirms that the effectiveness of the product is not affected despite a small change in color.

 

Tampons
 
Can a tampon get lost inside me? 

No, because there's no place for it to go. The tampon has to stay in your vagina, which is a blind sac only 3" to 5" long. There is an opening from your vagina to your uterus through your cervix, but it's smaller than the head of a pin (much too small for a tampon to squeeze through)!

How often should I change my tampon during my period? 

You can wear a tampon for up to 8 hours. Your flow level will determine how often you should change your tampon, and what absorbency you should use. Your flow will usually be heaviest at the beginning of your period. That's why you may want to use a tampon with a different absorbency range during your period. You should use a tampon with the lowest absorbency to meet your needs.

What if I have trouble inserting the Puristics Pure Protection tampon? 

If a woman experiences difficulty inserting the tampon, she may want to try a lower absorbency level tampon than the one she is trying to insert. Puristics Pure Protection tampons are available with and without an applicator and in a range of absorbencies.

Do tampons stop menstrual flow? 

No. Menstrual flow is the result of discharge of tissue and blood from inside of the uterine cavity. Use of tampons does not stop the flow of menstrual fluid and has no effect on the release of fluid from the uterus. The tampon is designed to absorb fluid while still in the vagina. The tampon will become saturated and leaking will occur should more fluid be released than can be absorbed by the tampon. Rate of flow is not affected by the tampon.

How do I know which absorbency level to choose? 

Always use tampons with the lowest absorbency to meet your needs. Every box of tampons includes an absorbency range to help you choose the right product. Tampons are available in several ranges of absorbency: Light (less than 6 grams), Regular (6-9 grams), Super (9-12 grams), Super Plus (12-15 grams) and Ultra (15-18 grams). Each absorbency range represents the grams of fluid that can be absorbed by all manufacturers’ tampons based on a standardized laboratory test. Use this information to compare the absorbency of Puristics tampons to other brands.

What are the signs of Toxic Shock Syndrome? Can your products cause it? 

Toxic Shock Syndrome (TSS) is a rare but serious and sometimes fatal disease associated with tampon use. About half of the cases are associated with tampon use and the remaining half occur in women who are not menstruating, men, and children.

Warning signs include sudden high fever (usually 102°F/38.8°C or more), vomiting, diarrhea, fainting or near fainting when standing up, dizziness, or a rash that looks like sunburn. Other signs include muscle and joint aches, redness of the eyes, sore throat, and weakness. TSS can rapidly progress from flu-like symptoms to a serious illness that can be fatal. If you have one or more of these warning signs, immediately remove your tampon and contact your doctor. TSS is a treatable disease when warning signs are addressed early. There is a risk of TSS to all women using tampons during their menstrual period. Scientists believe that TSS requires toxins produced by staphylococcus aureus, a bacterium that sometimes causes infections.

It has been estimated that 1-17 of every 100,000 menstruating women and girls will get TSS each year. The risk is reported to be higher for teens and women under 30. Studies indicate that higher absorbency tampons increase the risk of getting TSS. Therefore, to reduce the risk of getting TSS, use a tampon with the minimum absorbency needed for your menstrual flow. You can also reduce the risk of TSS by alternating tampon use with feminine pads. You can avoid the risk of tampon-associated TSS by using pads instead of tampons. Consult your doctor if you have any questions about TSS, tampon use, or have experienced any warning symptoms of TSS in the past.

Can I flush the tampon applicator? 

Yes, both our tampons and applicators are biodegradable and therefore safe to flush. Of course, plumbing systems can vary. If you live in an area with known septic system issues, use your judgment when choosing whether or not to flush tampons and applicators.

Non-Applicator Tampons
Isn't it messy to insert a tampon without an applicator? 

No, your fingertip stays protected by the tampon. After you unwrap the Puristics Pure Protection non-applicator tampon you pull the string to widen the base and that's where you put your finger. When you insert the tampon, your fingertip stays surrounded by the cotton fibers. Since there's no applicator between you and the tampon, the Puristics non-applicator tampon begins to absorb as you insert it.Click here for insertion instructions.

Are women comfortable with no applicator? 

Since most applicators are straight and the vagina curves, many women find insertion to be easier and are surprised at their instinctive ability to know where to place their tampon without needing an applicator. Fingertip insertion gives a woman more control, allowing her to follow the natural curve of the vaginal canal and insert the tampon where it is most comfortable for her body.

I've never tried a tampon without an applicator. How will I know that I'm inserting it into the right place? 

Because you insert Puristics Pure Protection non-applicator tampons with your finger instead of an applicator, you can control where the tampon goes. When the tampon is in the right place, you won't feel it. And there is no need to worry that you could insert a tampon too far inside your vagina. It's just not possible. Click here for insertion instructions. 

Puristics Pure Protection non-applicator tampons are so small, will they protect me as well as my usual tampon? 

Yes. For starters, if you take your usual tampon out of the applicator you'll see that it's not much bigger. It's just a different shape. Puristics non-applicator tampons expand evenly to fit your natural shape. So you know you're getting exactly the protection you need.

Pantliners and Pads
What is the absorbent material used in Puristics® Pure Protection products? 

Our ultra thin pads with wings and our pantiliners are made with 100% natural cotton. Cotton is a natural material and a renewable resource that helps to prevent and reduce the risk of irritation and allergy that can be caused by exposure to cellulose, rayon, perfumes, superabsorbent materials, plastic, and other petrochemical byproducts typically used in the manufacturing of conventional feminine protection products. Other benefits of natural cotton include:

  • Breathability - allows air to flow through fibers
  • Hypoallergenic - helps prevent risk of irritation, allergy, and infection
  • Gentle - feels soft against your skin

Our tampons are made with 100% organic cotton (certified by the IMO), the purest form of cotton. It is grown without the use of pesticides, fungicides, herbicides, sewage sludge, irradiation or genetic engineering. Organic farmers use natural alternative methods and tools to enhance soil quality and biodiversity and protect the air and water. Organic cotton has all the benefits of natural cotton, and is 100% eco-friendly.

Can I flush the pads? hide

No, we recommend that you wrap used pads in toilet paper and dispose in the garbage.

Why are your ultra thin pads with wings and tampons individually wrapped? Isn’t all that packaging wasteful?

Our ultra thin pads with wings and tampons are individually wrapped to allow products to remain clean, portable, and convenient. We take care to use the minimum amount of packaging to achieve this objective.

Are your products fragrance free? 

Yes, our products are free from perfume and other fragrances in order to help reduce the risk of irritation and allergic reactions.

I think I may have had a reaction to a Puristics Pure Protection product. What should I do? 

Discontinue use of the product. If you are concerned that you may have had a reaction or did have a reaction to one of our products, please contact our Customer Care line at 1-800-393-3848. In the case of life-threatening emergencies, please dial 911, call your health care provider and/or Poison Control at 1-800-222-1222.

What does the Seal of Cotton mean? 

All of Puristics Pure Protection feminine protection products have been certified as 100% natural cotton by Cotton Incorporated, and the well-known "Seal of Cotton" is prominent on the front panel of our products. In addition to being comfortable, durable, and breathable, cotton is also environmentally friendly -- it’s a sustainable and renewable resource that is also biodegradable. Furthermore, the cotton in our tampons has been certified as "organic" by the IMO (Institute for Marketecology).

General
 
How do you define "pure?" 

Puristics® defines "pure" as free of from harsh chemicals (like dyes, perfumes, and synthetic preservatives) that you might find in other personal care products. Our ingredients are naturally derived, many from plant-based sources, and all final products are tested for their sensitization potential and skin irritation effects. We do not use any animal ingredients. You can review our product ingredient ratings on Skin Deep, the online cosmetics safety database created by the Environmental Working Group and their Campaign for Safe Cosmetics, and on GoodGuide.com, the comprehensive source of information on the health, environmental, and social impacts of the products in your home.

Does Puristics use third-party testing to verify its claims? 

Yes, Puristics does conduct third-party testing to verify its claims on all product lines. Specifically, human clinical studies were conducted by accredited testing facilities to confirm that our products are safe. Our Puristics Pure Protection feminine protection products have also undergone testing to ensure that they are non-irritating and highly absorbent.

Is Puristics environmentally friendly? 

Yes. At Puristics we assess each ingredient in every product to make sure that it is healthy and safe to use. We work constantly to review our ingredients, raw materials, and practices to reduce our impact on the environment. We embrace an environmentally responsible approach to business and review our activities each day in order to make positive changes wherever possible.

Do you use synthetic fragrances in your products? 

No. Puristics does not use synthetic fragrances in its products. Any scent you may perceive in our anti-aging skin care line is derived from our natural ingredients.

Are your products safe for sensitive skin? 

Puristics products are recommended for all skin types, including sensitive skin. They have all been tested and shown to be hypoallergenic and non-irritating.

Does Puristics use parabens or phthalates in its products? 

No. Parabens and phthalates are excluded from all of our formulas.

Do you offer any coupons or free samples? 

Coupons are available on this website. To view our money saving offers, visit our coupon offers page.

What does "biodegradable" mean? 

According to the Federal Trade Commission, "biodegradable" means that the material will break down and return to nature within a reasonable period of time after customary disposal. Puristics Pure Protection tampons and applicators are flushable, and will degrade in the wastewater treatment. Always dispose of feminine protection products properly.

Do your products ever expire? 

All of our skin care products have been developed to maintain their effectiveness for at least two years. Puristics Totally Ageless SPF 15 Daily Anti-Aging Sunscreen lotion is classified as an over-the-counter medication by the Food and Drug Administration. Because of this, it carries an expiration date on the package. Our feminine protection pantiliners and pads do not have an expiration date. Our tampons are guaranteed effective for five years. If you are unsure if your product is fresh, please contact our Customer Care line at 1-800-393-3848 with the product in hand so that we may provide you with additional information.

What do you do with email addresses that you collect? 

Puristics collects email addresses to keep our consumers up to date on new product launches and upgrades, as well as to inform them of any special offers. If you would prefer not to be contacted, please let us know. Puristics respects your privacy. To learn more, review our privacy policy.

Where can I purchase Puristics products? 

Puristics products are available for purchase on Puristics.com and available at select retailers nationwide.

Are Puristics products certified by any outside organizations? 

Our naturally occurring Puristics Peptide Complex has been certified by EcoCert, the European organic-certification agency. This certification proves that our supplier has been inspected and that its processes are in conformity with the Natural and Organic Cosmetics standards. Our production processes have met a requirement level that is superior to the conventional regulation governing cosmetics, thereby ensuring the genuine practice of environmental respect throughout the production process, respect for the consumer, and the promotion of natural substances of a superior quality. 

All Puristics Pure Protection products have been certified 100% natural cotton by Cotton Incorporated, and the well-known "Seal of Cotton" is prominent on the front panel of our products. In addition to being comfortable, durable, and breathable, cotton is also environmentally friendly. The cotton is a sustainable and renewable resource that is also biodegradable. Furthermore, our tampons have been certified organic by the IMO (Institute of Marketecology). By using 100% natural and 100% organic cotton in our feminine protection products, we are helping to encourage farmers to put more acreage into organic cotton production.

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